TERMS & CONDITIONS
WEBSITE TERMS OF USE
By using our website, you accept and agree to our Privacy Policy
Our website is intended to provide general information about our goods and services, including making purchases via our website, promotion of stock and available learning opportunities, any education deemed relevant and informative and promotion of upcoming events. While we do our best to supply accurate information on this site, errors and omissions may, at times, occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.
We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.
Your personal information will be used, according to our Privacy Policy, to process your order and tell you about products and services.
WEBSITE CONTENT
All information on this website is subject to change without notice.
We endeavour to take all care and consideration, with the accuracy and honesty of all images and information provided on our website. We aim to ensure our products and services are accurately represented at all times, however we cannot in any way guarantee that the images on our website are exact representations of the actual products, services or their available packaging. In particular, the colours that may be displayed on the website may not accurately represent the true colours of our products due to the anomalies and differences that may be observed through individual electronic device colour reproduction capabilities.
All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and all other intellectual property laws within Australia and any other country of origin. The use of any of the Rachel Grace trademarks is strictly prohibited unless prior written consent is obtained.
Unless otherwise indicated, copyright in the information on this website is owned by, or licensed to, Rachel Grace International Academy of Metaphysics, Grace Crystals & Academy. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by Rachel Grace International Academy of Metaphysics/Grace Crystals & Academy.
MEMBERS ONLY ACCESS
By choosing to become a member of this website you agree to receive communications from Rachel Grace International Academy of Metaphysics/Grace Crystals & Academy.
Member access for viewing online classes and course are strictly to be viewed by the purchasing student only.
Under no circumstances are any courses, classes or any contained content to be copied or distributed.
Legal action will be taken if these terms are breeched and members removed from the Academy included but not limited to social media groups.
For members who provide notification of their desire to be removed from the Academy, they will have their member access removed from the site and all access to class recordings will be denied from the point of removal including access to private groups on social media.
All purchased recorded lessons and classes will be available to be viewed as a member of this site for the total duration of 3 months ONLY, dated from the time of purchase, thereafter this time all access to recorded classes will be removed.
GOVERNING LAW
This contract is governed by the laws of Australia and such other laws which are applicable in the country where you are a resident.
DELIVERY CHARGES
The delivery charges applied in the shopping cart do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered, if that country is a country other than Australia. You are personally responsible for all such taxes and duties. We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.
PRICING
All purchases via the website are transacted in Australian dollars.
Prices online are exclusive of delivery charges. Prices are subject to change without notice.
Pricing Errors
In the event of an error in pricing occurring, Rachel Grace International Academy of Metaphysics/Grace Crystals & Academy reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other found reason. Rachel Grace International Academy of Metaphysics/Rachel Grace Showroom & Academy will notify you of any error in pricing and you may elect to not purchase any good/s where the price has been corrected.
PAYMENTS
We accept online payments by credit card through Paypal. You do not need to have a Paypal account for purchases.
Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We are not be liable for any costs associated with exchange rates or bank fees. Afterpay also available as a form of payment.
PROCESSING YOUR ORDER
STANDARD DELIVERY
All orders are processed with Australia Post within 1-4 business days and may take longer as per advised by Australia Post.
Our trading days are Tuesday to Saturday, subject to Public Holiday closures.
If you have placed an order without selecting signature on delivery then we will not be liable for any goods lost in transit.
Please note delivery times are additional to these processing times and may vary from region to region.
Notice of changes to deliveries will be noted on the website if we are closed due to holidays.
RETURNS & EXCHANGES
All returns may be done within 30 days of purchase and proof of purchase must be provided. All items must be in original condition on return of your product.
YOUR INVOICE
You will receive an email notification containing your invoice within 1-3 working days from the time you place an order.
EDUCATIONAL COURSE TERMS & CONDITIONS
All educational courses and workshops must be paid for in full, prior to the commencement date, via the Eventbrite website in order to secure your place.
Please be punctual as classes, courses and workshops will commence on time.
Refunds will NOT be issued unless the workshop is CANCELLED.
Cancellation on your part due to change of mind does not constitute cancellation.
Non-confirmed non-attendance on the day of the educational course/workshop forfeits your payment and no refund will be given.
If sufficient notice is given of inability to attend (minimum 2 weeks) due to medical reasons, and a medical certificate can be provided, a refund or transfer of payment to another course, or same course at a later date, may be possible at the discretion of Rachel Grace International Academy of Metaphysics.
Any and all materials supplied in courses/classes/workshops are intended for the use, and supported learning of the attendee only. Any sharing, duplication, reproduction, copying, selling or otherwise exploitation of the materials is strictly prohibited.
Any and all information, experiences, opinions and perceptions shared by anyone within the attended course/class/workshop are subject to conditions of privacy, confidentiality and respect. Nothing shared in confidence will be repeated or relayed externally either verbally or in any written form to another party. The privacy of attendees and the information shared will be protected and respected by all, at all times.
Any information, experience, opinion and perception shared to enhance learning should also be done ensuring the identity and privacy of all parties involved are respected and are not breached at any time. No identifying or obvious details that allow others to be identified should be shared.
GREVANCE RESOLUTION POLICY AND PROCEDURES
The Rachel Grace International Academy of Metaphysics aims to address grievances brought to its attention, as an essential part of maintaining both its own professional integrity and the professional integrity of the Spiritual Education sector.
Reflecting the values of the Rachel Grace International Academy of Metaphysics Code of Ethics, the Rachel Grace International Academy of Metaphysics aims to address complaints using processes that are based on the values of respect, confidentiality, good will and equality.
1. Who can make a complaint?
Complaints or disputes may arise between:
a staff member and management of the Academy; or
a student of the Academy and another student; or
a student and a staff member; or
a non-student (e.g. a person from the general public).
2.Grievance Resolution Procedure
2.1. Prior to lodging a complaint
Prior to a person making a formal complaint, in writing, to Rachel Grace International Academy of Metaphysics, it is encouraged and expected that all reasonable attempts have been made to resolve the complaint directly with the other person or persons involved.
It is also expected that the person making the complaint has read our code of conduct and Grievance Resolution Procedure in full, and is willing to comply.
Prior to lodging a complaint:
2.1.1 The complainant must:
Take all reasonable measures to correspond, or communicate, with the respondent in relation to the grievance, detailing the nature of the grievance. An exception to this requirement may apply in the case of an alleged abuse, harassment or harm occasioning the reporting of the incident(s) to the police or other appropriate authority.
Allow a reasonable time for the respondent to respond to the grievance.
Make all reasonable efforts to try to understand the respondent’s response, including seeking clarification or further information as required.
Make all reasonable efforts to have the matter resolved directly with the respondent, to the satisfaction of both parties.
2.1.2 The respondent must:
Respond in good faith, and in a timely manner, to any correspondence from a complainant in relation to a grievance.
Make all reasonable efforts to try to understand the complainant’s grievance, including seeking clarification or further information as required.
Make all reasonable efforts to have the matter resolved directly with the complainant, to the satisfaction of both parties.
2.2 Lodging a complaint
A complaint must be lodged in writing. The grievance will outline the following information:
The nature of the complaint including the date(s), time, location, people involved and any other relevant information;
The steps taken to resolve the grievance, including whether the complaint has been lodged elsewhere;
What the person making the complaint would like the other person or persons to do, or not do, to address the complaint;
What assistance the person making the complaint hopes to receive from Rachel Grace International Academy of Metaphysics;
A convenient time and date to discuss the complaint with a Rachel Grace International Academy of Metaphysics representative;
Any other suggestions for ways to resolve the complaint;
The person making the complaint has signed and dated the completed form.
2.3 Receiving the complaint
Within 14 days of its having received a complaint, Rachel Grace International Academy of Metaphysics will provide written acknowledgement that the complaint has been received.
Rachel Grace International Academy of Metaphysics holds the discretion to refuse to deal with a complaint if the complaint is lodged more than 12 months after the matter has occurred.
Rachel Grace International Academy of Metaphysics reserves the right not to consider anonymous complaints and may suggest alternative approaches to resolving the complaint.
Complaints alleging criminal behaviour may be referred to the appropriate authority such as the police.
The Complaint will be forwarded to the CEO of Rachel Grace International Academy of Metaphysics to coordinate the grievance resolution process.
Rachel Grace International Academy of Metaphysics will notify the person or persons being complained about, that a complaint has been received so that all parties can participate in resolving the grievance.
2.4 Addressing the complaint:
The role of Rachel Grace International Academy of Metaphysics:
Rachel Grace International Academy of Metaphysics will assess each grievance on a case-by-case basis and determine the most appropriate and useful role that Rachel Grace International Academy of Metaphysics can have, given the context and nature of that complaint.
Rachel Grace International Academy of Metaphysics may seek independent advice on any matter related to the grievance process.
In some cases, Rachel Grace International Academy of Metaphysics may decide that it cannot have a useful role in resolving the grievance. In this instance, Rachel Grace International Academy of Metaphysics will make this clear to the person making the complaint and, where possible, recommend other approaches.
If the grievance is being made against a staff member of the Rachel Grace International Academy of Metaphysics, the same impartial consideration will be given to that complaint. The person against whom the complaint has been made will be notified as above, and will not be included in Rachel Grace International Academy of Metaphysics’ management of the complaint. If this is not possible, independent external assistance, or mediation, may be sought.
Rachel Grace International Academy of Metaphysics will actively encourage each person involved in the complaint to communicate directly with each other, preferably in person, but if this is not possible, then by phone or by other remote means. This negotiation phase will include the people involved in the complaint, and a person who has been appointed by the Rachel Grace International Academy of Metaphysics to manage the grievance process, in an initial attempt to help address the complaint. The appointed facilitator will maintain a written record of the grievance resolution process and will be accountable to the Rachel Grace International Academy of Metaphysics.
More specifically, the person nominated by the Rachel Grace International Academy of Metaphysics will help to resolve the conflict by:
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facilitating a fair and open process of negotiation ensuring all parties are heard; and may;
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provide support and/or advocacy to each person involved and/or;
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make recommendations that uphold professional standards of teaching.
Specifically, in cases that involve a substantiated breach of the Rachel Grace International Academy of Metaphysics Code of Ethics, Rachel Grace International Academy of Metaphysics will make recommendations to the member involved to uphold the Code of Ethics and Conduct.
Where possible, reasonable attempts will be made to resolve the grievance within 28 days after the complaint has come to the attention of all people concerned. The persons involved in the complaint have a right to appeal the decision of Rachel Grace International Academy of Metaphysics. The appeal must be made in writing to Rachel Grace International Academy of Metaphysics within 14 days after the decision by Rachel Grace International Academy of Metaphysics has been served.
If the matter remains unresolved, Rachel Grace International Academy of Metaphysics will consider alternative ways of dealing with the complaint, including appointing an external third party, or mediator, to address and manage the complaint. Where mediation is sought, the mediator cannot be a party to the dispute. A staff member of Rachel Grace International Academy of Metaphysics may be the mediator if that is deemed appropriate, or an independent mediator may be recommended. It is preferable that each person involved in the complaint agrees on who is selected as the mediator, but if the parties cannot reach agreement, then the mediator will be appointed by the person who is managing the grievance process.
The mediator will facilitate the process but will not make decisions for the parties. The mediator will give all parties every opportunity to be heard and ensure a fair and participatory process.
Both/all persons directly involved in the complaint will share the costs of the mediation equally, unless agreed otherwise. The mediator will give the parties involved, and the Rachel Grace International Academy of Metaphysics CEO, documentation noting that mediation occurred and who attended, and the outcome.
All attempts will be made to reach a resolution by negotiation and/or mediation as these processes encourage the conflicting parties to seek their own solutions and can often lead to satisfying outcomes to all parties. However, if the mediation process does not resolve the conflict, then an external party may be appointed to address the complaint through a process of arbitration or the dispute may be referred to a formal dispute resolution service.
2.5 Follow Up
The Rachel Grace International Academy of Metaphysics aims to ensure that all grievances are resolved to completion. This follow up is considered an important role of the committee and grievance reporting and follow-up will maintain a permanent place on the agenda of the executive committee.
In those cases where a grievance has been resolved within the association, the file (hard or soft copy) will be noted. The parties involved in the resolution acknowledge by signature that resolution has been achieved and the grievance procedure is brought to completion.
Where the grievance has been referred to an external party, the committee will maintain liaison with this external party during the external resolution process until the parties to the grievance, the external party, and the association approve the finalisation of the grievance. Authorisation to that effect will be maintained on the grievance file.
CODE OF ETHICS AND CONDUCT
Code of Ethics and Conduct is available for all staff, students and educators.
1. Educator– Student Relationship
A good educator–student relationship requires the educator to have high standards of professional conduct. Educators need to respect the rights and dignity of all students. Students need to respect the rights and dignity of Educators. Educators also need to respect the trust placed in the teacher by the student.
The following codes emphasize trust and safety as the basis for the educator–student relationship. Please note, here the word ‘student’ includes those attending classes, courses, workshops, teacher trainees and those being mentored. The word ‘educator’ denotes any knowledgeable, experienced and qualified individual who partakes in the leading workshops, training, classes, courses and mentorships of another/others.
1.1 Demonstrate respect to all students regardless of age, gender, ethnicity, physical and psychological limitation, sexual orientation or religious affiliation
1.2 Respect the values, beliefs and aspirations of all students.
2 Confidentiality
Educators at the Rachel Grace International Academy of Metaphysics will:
2.1 Protect students’ privacy and right to confidentiality
2.2 Treat all information about students as confidential
2.3 Maintain the confidentiality of any workshop, course or class materials by not sharing, giving access to another or reproducing in any way
2.4 Obtain consent from students before photographing, audio or video tape recording or permitting third party observation of education sessions.
2.5 Request students’ permission before adding their names to mailing lists and be clear about the content of mail-outs. Respect also the students’ right to opt out of such mailing lists.
2.6 Be mindful of their duty of care and report any concern they have for the safety and wellbeing of their student to the relevant emergency support:
www.lifeline.org.au 131114
www.suicidecallbackservice.org.au 1300659467
www.kidshelp.com.au 1800551800
www.mensline.org.au 1300789978
Or contact the Rachel Grace International Academy of Metaphysics and we will assist you to proceed with your report.
3 Effective Communication
Educators, Students (as participants and/or members) at the Rachel Grace International Academy of Metaphysics will:
Understand that relationships that are based on trust and clear communication enable educators to work effectively with their students. All participants and members will:
3.1 Communicate in a courteous, respectful, compassionate and honest manner.
3.2 Communicate respectfully through actions, language and behaviour.
3.3 Listen to the needs, concerns, and preferences of others.
3.4 Communicate clearly about ways to engage with and practice classes safely.
3.5 Seek permission before, and be respectful when, physically touching a participant/member.
3.6 Make comments about a participant/member practice that are always constructive and positive and in no way denigrating.
4 Safety
Staff at the Rachel Grace International Academy of Metaphysics will:
4.1 Maintain a safe, clean and comfortable environment for the teaching and practice of meditation, yoga and all CEO approved activities within the Rachel Grace International Academy of Metaphysics.
4.2 Maintain safety procedures for all equipment.
4.3 Support the safety of students in the teaching of all courses, workshops or classes.
4.4 Adhere to relevant legislative requirements surrounding and care including Occupational Health and Safety and Duty of Care requirements.
4.5 Maintain public liability and professional indemnity insurance requirements.
4.6 Maintain current first aid training qualification and competency.
5 Professional Boundaries
Educators at the Rachel Grace International Academy of Metaphysics will:
5.1 Be considerate of the physical, mental, emotional and spiritual needs of all students.
5.2 Be considerate of the preferences and limitations of all students.
5.3 Consistently maintain appropriate professional boundaries.
5.4 Recognise the power imbalance between educator and student and will not in any way harass, or exploit, students physically, psychologically, emotionally, sexually or financially.
5.5 Declare, and take appropriate steps, to address any conflict of interest that may arise in dealings with students.
6 Grievances
Grievances are bound by the published and accepted Grievance Resolution Procedure for the Rachel Grace International Academy of Metaphysics.
Educators at the Rachel Grace International Academy of Metaphysics will:
6.1 Acknowledge the student’s right to make a complaint.
6.2 Take all necessary actions to resolve any complaints or grievances as outlined in the Rachel Grace International Academy of Metaphysics Grievance Policy.
6.3 If students and/or customers believe they have a complaint, or grievance, of any kind then they must address it by following the Grievance Policy first before taking any further action if they feel that is required.
7. Relationship with Peers
These Codes outline a professional approach to working with other educators and relevant professionals.
Educators at the Rachel Grace International Academy of Metaphysics will:
7.1 Speak respectfully of other traditions and health modalities.
7.2 Treat other educators and colleagues in a respectful manner.
7.3 When appropriate, refer to and work cooperatively with, other teachers and relevant health practitioners, to meet the needs of the student.
7.4 Consult and take advice from colleagues and mentors, when appropriate.
8. Professional Practice
These Codes relate to maintaining the professionalism in education and interaction as expected by peers, students and the community and are embedded in the Rachel Grace International Academy of Metaphysics Code of Ethics and Conduct in such a way as to be honest, transparent and committed to maintaining a high level of professional practice at the Academy. All expectations, procedures, policy and guidelines are contained within.
9 Professional Performance
Educators at the Rachel Grace International Academy of Metaphysics will:
9.1 Maintain the currency of teaching skills and knowledge in accordance with their modality.
9.2 Acknowledge and teach meditation or yoga within the scope of one’s skills, knowledge and ability.
9.3 Maintain their personal practice with commitment and integrity.
9.4 Will adhere to all regulations and requirements to maintain a safe, clean and comfortable environment.
10 Integrity in Educational Practice
Educators at the Rachel Grace International Academy of Metaphysics will:
10.1 Respond to all professional matters in a manner that honours, respects and upholds the integrity of the profession.
10.2 Represent the benefits and outcomes of the practice with honesty, accuracy and fairness.
10.3 Respect copyright and all intellectual property and acknowledge sources when drawing on the work of others.
10.4 Engage in educational practices that aim to benefit the educational outcomes of students in an inclusive and supportive environment
10.5 Maintain a high degree of personal accountability and remain honest, transparent and professional in all aspects of their educational responsibilities.
11 Business Integrity
Educators at the Rachel Grace International Academy of Metaphysics will:
11.1 Abide by all relevant business and legislative requirements.
11.2 Treat all employees, the community, students, colleagues and other businesses fairly, transparently and honestly in the course of all business transactions.
11.3 As much as possible adhere to environmentally friendly and sustainable business practices, including, but not limited to, recycling, using energy-efficient products, being energy efficient, reducing waste, saving water and travelling smarter.
12 Academy Members (Students and Past Students after Certification issues)
12.1 Academy members will always treat other students and educators with respect.
12.2 Refrain from negative gossip to harm another students and educator.
12.3 Will not discriminate against anyone associated within Rachel Grace International Academy of Metaphysics.
12.4 Never let your own ego get in the way of your readings or learning.
12.5 Be respectful, at all times, of the gifts of others.
12.6 Will not copy, produce, publish any Rachel Grace International Academy of Metaphysics teachings and/or business matters.
12.7 Will not bully or coerce another student, colleague or educator.
12.8 Will not directly, or indirectly, poach other students and/or customers in gain of their own personal following and financial advantage.
12.9 Never share personal reading information and or experiences with others.
12.10 Will not use questioning techniques, cold readings with clients, discuss readings after certification.
12.11 Will always leave clients better than when you found them.
12.12 Will not engage in negative spiritual practices and magic intended to cause harm to another student, colleague, educator or the Rachel Grace International Academy of Metaphysics community.
12.13 Will understand the concept of energy streams and the wider community impacts that words and actions of the self, and others, can have across the whole community associated with the Academy.
12.14 Will not be directed, or encourage others to make choices not in alignment with their own personal needs or best interest of the Academy. Should these personal choices impact the best interests of the Academy or individuals based then removal from the Academy, without notice, will be at the discretion of the CEO of the Rachel Grace International Academy of Metaphysics.
12.15 Will follow the Grievance Resolution Procedure for any complaint disputes. Failure to do so will result in removal from the Academy at the discretion of the CEO of the Rachel Grace International Academy of Metaphysics.
Breech of any of these terms will be decided by the Academy which may result in the student’s certification denied, cancelled and/or Students removed from the Academy at the discretion of the CEO of the Rachel Grace International Academy of Metaphysics.
Rachel Grace International Academy of Metaphysics reserves the right to change the Terms of use at any time.